Terms and Conditions

Local delivery services may be available in your area (minimum order may apply).
All deliveries will incur a $5.00 fuel surcharge fee.
Orders less than $130 will incur flat-rate shipping of $25.
Orders shipped via UPS will incur applicable shipping charges.

Available Shipping Methods:
UPS Ground
UPS Next Day Air Saver
UPS Next Day Air Early A.M.
UPS Next Day Air
UPS 2nd Day Air
UPS 2nd Day Air A.M.
UPS 3 Day Select

Motor Freight Shipment
All motor freight shipments are the customers responsibility.
Hazardous Material: Not all items can ship via air. Ground service may be required.
Shipping Time: RELIABLE SIGN SUPPLY stocks thousands of items for immediate shipping. Orders with custom or out of stock items may take longer to ship. If your order is time sensitive, ask your Customer Service Representative for assistance.

Due to fluctuations in raw materials and energy costs prices may change without notice.
Promotional Pricing
Some products are excluded from promotions due to manufacturer minimum resale pricing. All items are subject to exclusion due to manufacturer imposed pricing restrictions.

Return Policy for Stock & Non-Stock items
Items purchased from RELIABLE SIGN SUPPLY may be returned within 30 days of the invoice date. The product must be unused and in the original packaging. Once the item is received, a refund will be issued within 3-5 business days.
Custom items are not eligible for return.
Non-stock items are subject to a 20% restocking fee.
Customer related returns are subject to the following handling fee:

Claims related to defective material will be filed directly to the appropriate manufacturer in accordance with their warranty terms. RELIABLE SIGN SUPPLY will contact the manufacturer and initiate the claim process. If the manufacturer requires samples, RELIABLE SIGN SUPPLY will provide UPS labels to the customer. RELIABLE SIGN SUPPLY has no expressed warranties beyond the manufacturer warranties. Under no circumstances shall RELIABLE SIGN SUPPLY be held liable for labor cost incurred from defective products.

Payment Terms
Credit Cards: MasterCard, VISA, Discover, and American Express are welcomed.

Credit Card Payments, PCI Compliance & Tokenization RELIABLE SIGN SUPPLY employs a fully PCI Compliant model of credit card tokenization for online payments. The process of tokenization means that any credit card information you store on grimco.com is replaced with a “token”. Tokens allow for safer long-term storage of transaction data and if ever compromised cannot be monetized. The specific form a tokenization RELIABLE SIGN SUPPLY employs is a multi-pay token. This form of tokenization means that the customer’s Primary Account Number is never accessed at any point during a payment transaction. Our customers are directed to a hosted gateway page at the time of payment for the collection and processing of sensitive information. If a multi-pay token is ever intercepted, hacked or exposed, the tokens are useless to anyone but the authorized merchant. This means there is no risk of compromised account information. For more information on PCI Compliance, please visit PCI ComplianceGuide.org

Billing Terms
Net 30 days with approved credit. Apply for credit

Remittance Payment Address and Delivery via regular USPS:
Reliable Sign Supply
2919 Merrell Road
Dallas, TX 75229

Your remittance advice needs to include specific information to avoid delays in processing and posting payments. The remittance detail needs to include invoice date, prompt payment discount and amount paid for each invoice, as well as RELIABLE SIGN SUPPLY's invoice/credit memo number.

Credit Card Chargeback

Any chargeback filed will result in the account being halted until the chargeback is cleared. Customers should contact Accounting before filing any charge backs. The account will be responsible for any fees if the chargeback if found in RELIABLE SIGN SUPPLY's favor. Furthermore that account will become advance payment only. Please contact Accounting with any questions at 800.542.9941.

NSF Checks
There is a $35.00 fee for NSF checks.

Sales Tax

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: The amount of tax and shipping added to your order depends on where you have asked for the product to be shipped as well as on which products and/or services you've chosen to purchase. Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

RELIABLE SIGN SUPPLY COLLECTS SALES TAX in states where we have physical presence (or nexus).

RELIABLE SIGN SUPPLY DOES NOT COLLECT SALES TAX in any state where it DOES NOT have physical presence (or nexus) because RELIABLE SIGN SUPPLY is not required to collect sales or use tax in these states.

RELIABLE SIGN SUPPLY DOES NOT COLLECT SALES TAX if we have your exemption certificate on file for the corresponding state. If we are shipping into a state RELIABLE SIGN SUPPLY has physical presence (or nexus), a tax-exempt certificate will be required for that state.